PERSONAL DATA PROTECTION POLICY
This policy applies to data collected:
- At muemue.com or online shop.
- When filling the shopping cart - Abandoned cart.
- Subscribing to the newsletter / newsletter.
- Sending e-mails.
- Creating a buyer / customer account.
- Contact forms.
- Online chat
Our privacy policy does not apply in the following cases.
- Newsletter sending with third party application. Mailchimp, Mailrelay, etc.
- Use of our APPs if they have been installed on any device.
- Tools, sharing with Google and Facebook pages and other social networks.
To find out about these privacy policies please go to the respective tool or web pages.
If you receive the newsletter, in the newsletter itself you can see the url of that tool.
Please read the policy carefully to understand our practices and data processing.
You must agree to the privacy policy to view or use muemue.com and make purchases of our products.
What data do we collect from users?
Depending on the use and purpose and interaction with muemue.com, registration as a customer, purchase as a visitor, form, chat, etc., we may collect the following data.
Your email address must be provided if you wish to create a user account, communicate with us via contact forms and/or receive our newsletter.
- Data related to your identity, such as your first name, surname and email address, and may be required in detail collection forms.
- Browsing related data: data related to how you use the websites, including: IP, address, browser used, browsing duration, search history, operating system used, language and pages viewed.
- Data about your visits to our website, including traffic data, log files and other data or communication resources used by you when you access our websites.
- Order data: your postal address is required to prepare invoices. Your bank or PayPal details must be provided to pay for your order.
- Social media usage data when you use those features.
How is my data collected?
The data collected and how it is collected depends on your use of the websites.
muemue.com directly collects data that you enter in contact form and user account creation forms and subscribe to our newsletter available on the website, and/or communicate when you contact us by phone.
muemue.com also indirectly collects your data through cookies and trackers.
Please read our cookie policy which has been created to help you better understand this technology and how we use it on our websites and for our services, applications and tools.
Why is my data collected?
Your data is collected by muemue.com for the following purposes:
If you are a customer or visitor, we collect your Data for:
- Sending you our newsletters and personalised offers when you have subscribed to it.
- Sending you personalised offers.
- Enabling you to use muemue.com's interactive features, buy producers on muemue.com.
- Manage orders and fulfil the contract.
- Ensuring the security and traceability of purchases of our products.
- Transmit you information regarding your user account (invoices, order history).
- Manage your requests communicated through the help centre (the "Help Centre") and/or by the chat software.
- Allowing you to leave a comment on products and blog posts.
- Notifying you of changes to our websites or to our product and service offerings.
- Respecting our rights and obligations stipulated in agreements concluded with users and for any other lawful purpose.
Who processes my data?
Your data is processed by muemue.com and our employees in charge of:
- Administering the websites.
- Manage technical support to answer our users' questions.
- Managing the invoicing and payment of contributors' commissions.
Your data may also, within the scope of our business and for external processing needs, be provided to service providers and other third parties whose services are used and more particularly:
- To administer after-sales service:
If you are a customer who has made a purchase, your data may be communicated to the contributor in charge of the after-sales service, e.g. to the shipping agency.
The address data will also be provided to the product warehouses that offer the Dropshipping service, for the logistics and delivery of the products purchased by the visitor/customer of the online shop.
In any case, muemue.com will be responsible for how your data is stored and used by Partner(s).
- Managing communications between you and us:
Communications between you and muemue.com are carried out with the smartsupp chat software.
- Manage payment:
To facilitate the user experience, muemue.com offers the following payment methods for shopping on the website:
- Online payment by credit card.
- PayPal payment in the currencies available in the muemue.com plugins.
- Payment by bank transfer if currently active on muemue.com.
Payments are handled by our partners (Redsys, PayPal).
muemue.com does not have access to your credentials and credit card number.
How long is my data stored?
- muemue.com only stores your data for the period necessary for the purposes explained in Article 3.
- This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection. Similarly, certain legal obligations stipulate a storage period.
- If you subscribe to the newsletter, your e-mail address will be stored until you unsubscribe.
- When you contact us via the Help Center contact forms, when you communicate with us by phone or chat, your data will be stored for up to five (5) years from the date of the last contact.
- As for your user account, your billing information will be stored for five (5) years from the day of purchase.
- The remaining data will be stored for five (5) years from the day of your account deactivation.
- Your bank details will be stored for five (5) years from the date of debit, in the event of a possible dispute.
- At your request, your user account will be deactivated and deleted at the end of the aforementioned durations as from your request for deactivation.
- Finally, data collected through cookies/tracers will be stored for up to six (6) months for cookies measuring the audience of our website and up to thirteen (13) months for others.
- Beyond the aforementioned durations, your data will be anonymised to be stored for statistical purposes.
How is my data protected?
Your data is stored on secure servers protected by firewalls and anti-virus software.
We have implemented technical and organisational measures designed to protect the security and confidentiality of your data against any accidental loss and any unauthorised access, use, modification or disclosure.
Given the inherent characteristics of the Internet, we cannot guarantee the optimal security of information exchanged on the network.
We strive to protect your Data, but we cannot guarantee the absolute security of information submitted to our website. You agree that you provide your Data at your own risk.
We cannot be responsible for any failure to comply with the privacy settings and security measures implemented on our websites.
As such, you agree that the security of your information is equally your responsibility. For example, it is your duty to keep secret your password that allows you to log in to your user account.
Do not disclose it to third parties. Be careful when disclosing information about sections of muemue.com. This data can be consulted by any user of the website.
What are my rights?
You can choose how the data you provide is
used:
- You can browse the websites without providing data.
- This means that you will not be able to use certain features of muemue.com and in particular, shopping.
- You can decide to no longer receive our Newsletter and personalised offers.
In this case, you can unsubscribe at any time by logging into your user account on the website or by clicking on the link in the email.
You can decide not to provide your e-mail address in the Help Centre. In this case, please note that we will not be able to write to you and therefore cannot contact you with a response.
In any event, you can access your user account, at any time, to consult or correct your data or unsubscribe from "my account".
In accordance with the provisions of the applicable regulations regarding data protection, namely the European General Data Protection Regulation 2016/679 (GDPR) and the Spanish Data Protection Act and its amendments, you have the right to access and correct your Data.
You also have the right to stipulate directives regarding the fate of your Data in the event of your death.
In addition, subject to the conditions of the aforementioned regulation to exercise your rights, you have:
- The right to erase your data.
- The right to anonymise my data.
- The right to limit the processing of your Data.
- The right to object to the processing of your Data on legitimate grounds, in accordance with Article 21 of the GDPR.
- The right to portability of the Data you have provided.
- The right to withdraw consent, where you have been asked.
Where processing of your data has occurred based on your consent, you may withdraw that consent at any time.
You also have the right to object, without providing a reason, to muemue.com showing you.
You also have the right to object, without providing a reason, to muemue.com profiling you based on your Data, when content or communications are sent for commercial solicitation.
In the event that you provide personal data of third parties, you warrant to us that you have the necessary authorisations for their processing. You are also obliged to inform such third parties of the terms and conditions of the processing of their data.
However, in accordance with Article 12.6 of the GDPR, when you exercise these rights, muemue.com, as controller, reserves the right to require proof of your identity. Please note that the data required to prove your identity will be deleted once we have responded to your request.
You can exercise your rights by sending an e-mail to:
muemue@muemue.com
We are obliged to respond within one (1) month to all requests related to the exercise of these rights. This timeframe may be extended to two (2) months for complex requests and large volumes of requests.
