How long does delivery take?
Our delivery times are between 10 and 15 working days. For orders less than 1.20 m long, between 5 and 7 working day
Is shipping free?
Our shipping costs vary from 59,99 € to 89,99 €.
How is the delivery?
Our delivery is made at street level, that is to say, the transport company will deliver it to you at the entrance of the building. They do not bring it up to your flat, nor do they collect the old furniture. Our boxes generally weigh no more than 30 kg.
Which carriers will bring my order?
We work with different transport companies. The warehouse department will select a company depending on the logistic characteristics of your order.
To know more details about your order you can contact us through the:
Virtual customer service chat on our website: www.muemue.com
Email: muemue@muemue.com
Phone and WhatsApp: +34 681 800 415
Will the carrier call me before delivery?
We have an agreement with the transport company that they will always contact our customers before delivery.
Does the furniture come assembled?
No. Our furniture always comes disassembled and includes an easy to follow assembly diagram.
Is assembly available on request?
No, we do not offer this service for your country.
Can I pick up my order at the warehouse?
Yes, you can pick it up directly at our warehouse. You only have to contact us and make an appointment to pick it up. We will notify the logistics department to have it ready on the date we have agreed with you.
Our location is Novetlé, Valencia.
What do I do if I have not received all the items in my order?
Our logistics department can send orders partially, you don't have to worry, please contact us indicating the order reference and the item you have not received to follow up with our Warehouse.
Phone and WhatsApp: +34 681 800 415
Virtual customer service chat on our website: www.muemue.com
Email: muemue@muemue.com
Can I receive my order later?
Of course, you can make the purchase and in the comments section you can add a note indicating that the order will not be shipped until you tell us to do so. The order will be ready in our warehouse awaiting your instructions. As soon as you contact us, we will only have to manage the shipment, which will be carried out within our usual delivery time.
IMPORTANT: When you receive your order, remember two important things. Firstly, check that the packages received correspond to the package numbers indicated on the delivery note. Secondly, check the condition of the boxes. If the boxes are badly damaged, please indicate this in your comments before signing the document of receipt of the order with the transport agency.
Can I receive my order on a specific day?
Of course, you can make the purchase and in the comments section add a note indicating that the order will not be shipped until you contact us. Once you are available to receive your order, contact us to arrange shipment of your order. But please, we need a few days lead time, delivery on a specific day is quite difficult, but within a certain range of dates.
IMPORTANT: When you receive your order, remember two important things. First, check that the packages received correspond to the package numbers indicated on the delivery note. Secondly, check the condition of the boxes. If the boxes are badly damaged, please indicate this in your comments before signing the document of receipt of the order with the transport agency.
How can I track my order?
If you have received an email from us indicating that your order has left the warehouse, you can contact us and we will provide you with information about your order and that of the transport company. Likewise, the transport agency also sends an sms and an email with a link to your order.
IMPORTANT: When you receive your order, remember two important things. First, check that the packages received correspond to the package numbers indicated on the delivery note. Secondly, check the condition of the boxes. If the boxes are badly damaged, please indicate this in observations before signing the document of receipt of the order with the transport agency.
What do I do if I have received an item I didn't order?
We are human and we can make mistakes but don't worry, we will fix it as soon as possible. Please contact us and tell us, first of all, the reference of your order, the item you did not receive and a photo of the product you received.
Phone and WhatsApp: +34 681 800 415
Email: muemue@muemue.com
Virtual customer service chat on our website: www.muemue.com
Not at home when the courier came to deliver?
Don't worry. The carrier will contact you to try a second delivery. If you prefer to arrange directly with the agency on the day of delivery, let us know and we will provide you with their contact details.
Phone and WhatsApp: +34 681 800 415
Email: muemue@muemue.com
Virtual chat on our website: www.muemue.com
What do I do if I haven't received my order yet?
Our delivery times are between 10 and 15 working days. For orders less than 1.20 m long, between 5 and 7 working days. We will send you a notification of any change in the status of your order. If these times are exceeded, please contact us:
Phone and WhatsApp: +34 681 800 415
Email: muemue@muemue.com
Virtual customer service chat on our website: www.muemue.com
IMPORTANT: When you receive your order, remember two important things. First, check that the packages received correspond to the package numbers indicated on the delivery note. Secondly, check the condition of the boxes. If the boxes are badly damaged, please indicate this in your comments before signing the document of receipt of the order with the transport agency.
How can I check the status of my order?
You can check the status of your order from your Muemue account. Log in, click on the option History and details of my orders, there you can see the status of your order.
We will send you an email with updated information on the status of your order if you made the purchase by registering as a customer. REMEMBER to check your spam folder.
Our statuses are:
PAYMENT ACCEPTED:
Means that your payment is being processed for acceptance.
PREPARATION IN PROGRESS:
This is when we are sharing the order with our logistics department so they can process it.
SHIPPED/IN TRANSIT:
We already have the appointment with the shipping company to pick up your order and have it shipped. You will receive a call from the carrier. Our delivery times are between 10 and 15 working days. For orders less than 1.20 m long, between 5 and 7 working days. We send you a notification with every change in the status of your order.
Once you receive this email, you can contact us to provide you with the details of the transport company.
IMPORTANT: When you receive your order, remember two important things. Firstly, check that the packages received correspond to the package numbers indicated on the delivery note. Secondly, check the condition of the boxes. If the boxes are badly damaged, please indicate this in observations before signing the document of receipt of the order with the transport agency.
